Frequently asked questions

Yes. Every dish on our menu is halal, cooked fresh to order over our charcoal grill.

Please call us on 020 8472 2222 before you order and our team will talk you through the ingredients and any allergens in a dish. We would rather you ask than guess.

You'll find today's hours at the top of the page and the full week in the footer below. We're open for lunch and dinner, every day.

We have free customer parking at the rear of the restaurant from 5pm daily, under a minute's walk from the door. Earlier in the day there is street parking along Wood Street and the surrounding roads, so please check the local signage for timings.

Yes. Eat with us in the restaurant, or order ahead for collection. Everything comes off the same charcoal grill either way.

Order on our website, choose a collection time that suits you, and we will have it ready on the grill for when you arrive.

Yes. Once you've ordered, you can follow it as it moves from Received to Confirmed, Preparing and Ready to collect, and we'll send you a text update as the kitchen moves it along.

Both. Pay securely online when you order, or choose to pay at collection and settle up when you arrive.

Use the booking wizard at /book to pick a date, time and party size, and we will hold your table.

For some bookings we ask for a small deposit to secure your table. If one applies to yours, the booking wizard will tell you before you confirm.

Yes, buy one online any time. It's delivered digitally and can be spent against any order.

Enter your gift card code at checkout and the balance comes straight off your order total.

Yes. Create an account and sign in before you order, and you'll earn loyalty points automatically on every order.

Yes. For larger groups and catering enquiries, tell us what you need on our catering page at /catering and we'll get back to you.

Yes. Our blog has recipes, stories from the grill and local guides. Take a look and get a taste of Ottomans at home.

Find us on Instagram and TikTok at @ottomans.e17.